Customer Testimonials
The service dept. provides consistent excellent maintenance of my Kia vehicle. They provide an assessment and price of what is needed and the work is done very efficiently. The service staff is always helpful and pleasant to interact with. They check to be sure everything is working properly a few days after a repair is completed as well. They do a commendable job!
Had a really great experience with this dealer. The staff was knowledgeable and easy to talk to without feeling pressured. Highly recommend!
Salesman listened to our needs and put us in the perfect Kia. We didn’t feel pressured and everything was completed in a timely manner.
This is my first Kia and I have been impressed with the vehicle itself and this dealership. Very down to earth and ready to help in any way. Easy to schedule and fast service
At Shottenkirk Kia they do a wonderful job and they let you know how everything is going
Good service! I appreciate the rides too! I set up everything through texts so that was helpful as well.
Very nice and helpful people . The financial lady was very helpful also . Took the time to explain things .
Overall the best car buying experience I’ve ever had. Jordan was an amazing salesman. He provided a well rounded experience and I would highly Shottenkirk Kia for you next car!
Friendly staff and speedy service. Fair pricing and convenient hours. Been a customer for several years.
Best experience we’ve ever had at a dealership . Brian Miller is absolutely amazing . Took care of us made us feel comfortable . I would recommend everyone to go to him . Im so glad we chose Shottenkirk for our Kia K5.
Best service in Quincy Il. Would not go anywhere else. Jessie and Brooke are the best.
“Absolutely loving my new pearl white 2019 Kia Optima S! The team at Shottenkirk Kia of Quincy made the entire buying process smooth, stress-free, and easy to understand. They were patient, professional, and helped me find a vehicle I’m genuinely excited to drive every day. Highly recommend checking them out if you’re looking for a great car buying experience!”
I have been very pleased with the service over the last ten years. Jessy is the best.
Jesse and Brook are both great. They have been great since I bought the car. Marge Kinne
Shottenkirk Kia of Quincy is the best of the best. They care about their customers going above and beyond making us feel comfortable buying a new vehicle.
The service department is awesome! They take good care of my vehicle and in a timely manner.
Brian, Anthony and Marci are amazing. We had a very unique situation and they all jumped in and made sure that we were taken care of. This is how you retain repeat customers. This is the third car we have purchased from Brian. We will continue to do business with shottenkirk in the future. Thank you for taking such great care of us.
Jesse, in the Service Department, was amazing! We ran into some hard luck and needed several repairs. He explained, in detail, every step of the way.
We have purchased 2 vehicles here. Those experiences were fine. We have been coming back for several years for service on the vehicles. Even though we have to drive at least 30 miles each way, it’s worth it! The service department does a fantastic job every time. Jesse Job takes great care of us. We trust him completely. There is a female employee in the department who also does a fine job. (I’m so sorry I can’t think of her name.)
They were very courteous and professional. Plus very friendly. I asked a couple of questions and the service department had answers for me.
Satisfied 10, Service Manager Brooke Little was very helpful and informative providing detailed results of our service.
Service department is very friendly and courteous. They go above and beyond to make sure everything is taken care of.
The service provided was excellent. Brooke the service manager went out of her way to accommodate our requests for after hours pick up of our vehicle. Repairs were done on time and at the price quoted
James is wonderful.great service and was able to get me in a vehicle very quickly
Always a good experience with Jesse and Brook. The service Department is very professional and explains what needs to be done and what has been done.
Very polite and courteous, solved the problem. Great experience. Would recommend their service. Thank you!!
Always friendly and helpful, never have any issues or concerns when I leave. I have been using them for many years and will continue to use them in the future.
Brooke was very kind and helpful. The salesman have always taken good care of me.
The Quincy's Kia team was awesome. Mike Ferguson is very nice to work with.
Everyone was very helpful and knowledgeable about the vehicles. The staff was very nice from the beginning until the purchase of our new vehicle.
What does it feel like to be a VIP? Being greeted by name when you show up at the dealership, having the service desk already know why you’re there because they have reviewed the service request you submitted, being kept informed on the progress of work performed. Wait, it’s everything that Shottenkirk does! Thanks, you’re the best!
The staff are always really friendly, though I deal with Brooke and Jesse the most. They address me by name, are very professional, and are always willing to offer advice and assistance when I ask.
They fixed our problem and sales accommodated me while I was there. Always good to do business with
Very good dealership very professional at all levels will go back for next car or suv
They were very helpful and got the job done fast. Would recommend them to anyone.
Best dealership I have ever worked with! Micheal Ferguson out does his self every time! This is or 5th car bought here.
This is our third Kia from Shottenkirk, and each experience has been excellent. Brian, and most recently Jordan, did a fantastic job walking us through all the options and features to help us make the right decision. The paperwork process has been smooth and efficient every time. We’ll definitely be back for our next vehicle. In our opinion, Kia simply can’t be matched when it comes to features and warranty.
Their customer service is great. This is my third’s Sportage from the Kia dealership
Always quick, polite and efficient. Staff are great. I have serious phone issues and can't always leave a message and they call back anyway.
Every one is so friendly and eager to say “HI” Always making sure I’m comfortable and have anything I need. Always confident in their work and good quality products they use. Glad I can always rely on them!
Service appt., filter replacement & tire rotation for my daughter’s Sportage only took 30 minutes wait-time, plus they were ready at my scheduled Appt. time. The Service Dept. rep was knowledgeable & kind.
Jesse and his crew are Awesome and right on top of their game! I wouldn’t trust my car to anyone else.
The staff is friendly and easy to work with ! I will return to have my vehicle serviced again!
Jesse and his team is the best. They are honest and explain what they are doing.
Michael Ferguson is a fantastic salesman. Never pushy willing to work with you and gets the best deal for you he can. I highly recommend him to anyone looking for a used r new car
It's was easy to set up an appointment to get my automobile serviced. I'm 100% happy with the serviced.
Very nice and great place 👍🏻 to take care of you car. Awesome customer service always and they ALl know me by name. Thank you 😊 for your kindness And it is almost paid off. Woo..hoo 3 more after tomorrow. 😊👍🏻
The service was great as usual. Jesse (service manager) made sure everything went smoothly and that we were taken care of.
They always get work done quickly. Have total trust in their service department staff. comfortable waiting area.
I had a great experience buying from Shottenkirk Kia of Quincy!! Both the sales team and the finance team were great. They helped me get a vehicle I did not think I could ever get at a very reasonable rate!! I have always taken my KIa's there for maintenance now I will continue to use them for purchasing as well. Thank you everyone!!!
Welcoming atmosphere from the first second you step through the door. The Sales and Service departments exemplify the true meaning of customer service after the sale. If you are thirsting for customer loyalty, customer service, and genuine hospitality; go no farther.
Everyone at Kia Shottenkirk was so nice and pleasant to work with, making our car buying experience the quickest and most easy process from start to finish that we have ever had at any dealership.
Service is always completed professionally and I have a strong sense of confidence in the repairs being performed. Jesse and Brook do a great job.
Michael was So Nice he knew what I wanted and made sure I was comfortable with my purchase. Overall was A Goid Experience. I recommend Kia Shottenkirk. Thank you So much. I love my New Kia!
The service manager was excellent. He took the time to explain how to understand some of the apps my wife and I couldn’t. He offered additional services we might need, cabin filter and tire rotation, which we did. He got our car in and out in a timely manner, including assisting me with non-service related issues.
I truly trust Jesse and Brooke for all our services. They’ve been so good and honest with us.
Brian Lewis was great to work with. He answered all my questions and concerns I highly recommend Brian if you’re looking for a new or preowned car.
Michael makes the process of working with you for the best and affordable vehicle each time! Kenny and Lonnie were awesome as well!!
Everyone is always very helpful & courteous. They check with me when there’s something that needs to be addressed. It’s comforting to know that my vehicle is being well cared for. I’d definitely recommend Brooke & Jesse to all my family & friends.
They met our expectations when we were shopping for a new car. Jordan the sales person was excellent in meeting our needs.
Everyone there has been really nice and they feel like family members since I've known them for about 25 years. I haven't been afraid to ask questions or for help because they make me feel so comfortable with them.
This is a great dealership excellent service was giving a ride home and they brought my car back to me deeply appreciated
The buying experience was pleasant and pressure free. Brian was a pleasure to work with and we were satisfied with the overall experience.
just now New All the employees are very friendly and willing to help you out. I've been buying my SUVs from them for many many years. I wouldn't go anywhere else, honestly. It's very family friendly with popcorn and drinks while you wait. I know my son enjoyed the popcorn. The receptionists are super nice as well. You won't be disappointed going here to buy your next vehicle! They have more than one location but I prefer the Kia site and my sales guy, Michael Ferguson, is the guy to talk to!
Always polite and very helpful with anything we need. Scheduling is never a problem when we need something done.
They were all helpful and explained everything. Michael Ferguson was the salesman that took care of me. I highly recommend you do business with him.
Great service, very accommodating, got my work done in a timely manner. Courteous, friendly and professional.
Our salesperson, Michael, was efficient and listened to what I needed in a car. He was able to check off the boxes & get me in & out with great efficiency. This was my third purchase from Shottenkirk.
Great job great service wonderful staff Jessy is great service is great recommend Kia keep up the great work
I made an appointment with this dealership to purchase a used late model KIA that I had previously test-drove and liked. The advertised price was barely within what NADA/KBB listed as "fair price" range but I was hopeful to still make a fair deal. The dealer was also told up front that I wasn't interested in any add-ons like the sketchy $190 nitrogen tire fill they add to every new and used vehicle. That's when the sales person told me that I couldn't buy the car without paying for the $895 Shottenkirk Advantage Protection Plan - ... Read More DealerRater - Oct 20, 2025
Experience was great. No pressure. Just upfront and pleasant. Michael did great. Keep up the great work.
We received immediate attention, had a comfortable place to wait, and was surprised how quickly the repair was completed
So personal. Everyone knows our name. And they get you in and out in good time.
Had an emergency situation with a tire. Jesse and the crew just care of my situation quickly and professionally.
They worked hard to make sure the car good Everyone smiles that is important and shake hands firmly Which they all did very mannerly
I arrived early but only waited a few minutes. Brooke checked on me while I was waiting to see if I needed anything.
They provide great service. Since my purchase, I have always used Shottenkirk for check ups & oil changes.
Good fast service had tire rotation and oil change thank you will use again and Kia vehicle has been great
From the first day I stepped in the store I was treated with respect. They did a nice job finding what I wanted.
Michael Ferguson is the reason we return. He is great! So professional and the best personality ever. My husband and I love him.
I'm 66 and have owned a lot of cars. This is easily the best service department I've ever dealt with. Jesse is the best.
The waiting was pleasant and peaceful and not hectic, Brooke and Jesse were fantastic service was fast and friendly. Thank you
The service department has always been very helpful to me on all my needed services.
Salesman and management was pleasant. Never felt pressured or persuaded in anyway. They listened to what we wanted and they delivered. Awesome experience
Great dealership. Very helpful and will go above and beyond for you. Love my Kia!!
EVERYONE that's employed by Shottenkirk Kia of Quincy are awesome...super-friendly, courteous, and knowledgeable! Absolutely LOVE doing business there!!! Jesse Job, Brooke, and Michael Ferguson all deserve kudos!
They were easy to work with ! Had a great experience and would recommend their team from sales to office personnel to anyone looking for a new car
My dealings with this dealership have been with the service department and I have always been very satisfied with the service. Not so much the charges, lol. Jesse and Brooke always talk with me about my car and are very nice.
The service dept is awesome with customer service and performance of quality work! Very knowledgeable and helpful!
Jessie did an amazing job working with me and put in alot of time and effort.
I took my seltos in for a recall and batteries replaced in my fob Jesse took care of me it was done in a swift manner when it was finished Jesse came over and got me from the waiting area couldn't ask for better service or a faster repair time!!
Very knowledgeable staff. Always treated with respect. Will continue to have our vehicle serviced at this dealership. Jesse and Brooke go above and beyond to see that you are satisfied.
Michael was great to work with! Found me exactly what I wanted and treated me great!
I felt that we got great customer service and a fair deal with Michael Ferguson. We love our new Kia Soul!
Quick and straightforward process that was nice to see. The employees were knowledgeable and willing to help with anything.
It is one of the best in Quincy Brook and Jesse are the best. You’re so lucky to have them friendly helpful.
Brooke and Jason are very helpful, courteous and always explains everything to me that they’re doing to my car. I appreciate both of them very much.
It is a pleasure to work with Mike and Jesse in service department. They always take good care of me
I love my Kia Sorento. The Kia service department is exemplary, excellent, great, fantastic, wonderful!!!
The team at shontenkrik kia quincy il is the best. They are always professional and great to work with.
